Our Return Policy

  • We want you to be completely happy with your purchase. However, if you are not satisfied, we’re here to help.

    Returns Window:
    You have 14 days from the date you receive your order to request a return.

    Eligibility:
    To be eligible for a return, items must be unused, in the same condition as received, in their original packaging, and accompanied by proof of purchase.

    The following items cannot be returned:

    • Sale or clearance items

    • Any items marked as final sale at the time of purchase

  • To initiate a return, please contact us at admin@glencoetasmania.com.au with your order number and reason for return. We will review your request and provide return instructions within 2 business days.

  • For change of mind returns, customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item. Original shipping costs are non-refundable.

  • Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or card provider may take additional time to process the credit.

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at admin@glencoetasmania.com.au so we can arrange a replacement or refund at no cost to you.

  • Please note that slight variations in colour, texture, or sizing are not considered faults, as these are natural characteristics of working with natural fibres. We have made every effort to accurately represent the colours of each item; however, colours may appear slightly different depending on your screen or monitor settings.

  • You are entitled to a repair, replacement, or refund if your item has a major fault. Our change of mind policy is in addition to, and does not limit, your rights under Australian Consumer Law.